We at Hope Singapore take our responsibilities under Singapore’s PDPA seriously. We also recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data.

Introduction

1. Hope Church Singapore (“HOPE”) is committed to compliance of the Personal Data Protection Act (the “PDPA”) in the collection, use and disclosure of personal data.
2. This Personal Data Protection Policy (the “Policy”) contains policies and practices adopted by HOPE in the collection, use and disclosure of personal data.
3. Personal data means data, whether true or not, about an individual who can be identified either from that data and or from other information to which HOPE has or is likely to have access. Personal data includes, but is not limited to the
   following:
   1. Name;
   2. NRIC/FIN (Foreign Identification Number)/Passport number;
   3. Residential address;
   4. Date of birth;
   5. Gender;
   6. Marital status;
   7. Nationality;
   8. Contact particulars such as personal telephone numbers and personal email address;
   9. Financial information such as bank account or credit/debit numbers;
   10. Photograph and video image.

4. HOPE respects the privacy and confidentiality of individuals.

Policy will be made available

HOPE reserves the rights to amend this Policy from time to time and in whatever manner it will see fit in its absolute discretion by posting the amendments on its website. Such amendments will take effect immediately upon posting on HOPE’s website.

Purposes for collection, use and disclosure of personal data

HOPE collects, uses and discloses personal data for purposes which may include, but are not limited to, the following:

1. Planning, organising and conducting of church services, events, activities, seminars, courses and programmes;
2. Administration and management of HOPE’s operations, processes, functions or other internal matters as the case may be, including but not limited to record keeping;
3. Pastoral care, mentoring and follow up of HOPE’s members or other individuals where applicable;
4. Communication with any individual in respect of:
   1. any of the matters set out in this clause;
   2. the individual’s membership with HOPE;
   3. any request or query by the individual;
   4. any complaints;
   5. any matters by reason of the individual being reasonably associated with, affiliated with or connected to HOPE; or
   6. any other matters in respect of which it is reasonably necessary for HOPE to communicate with the individual;
   7. whereby such communication may take the form of email, letter, fax, voice call, SMS and any other message receivable on a mobile phone, a computer or an electronic gadget (e.g., messages via WhatsApp, Line, WeChat, Viber, Skype, Facebook
      messenger, etc.);
5. Providing services to one or more individuals, a community or the general public;
6. Internal and external communications and publications;
7. For the purposes of the HOPE’s ministries, which include but not limited to the following carried out by HOPE’s leaders, staff or volunteers:
   1. Addressing an individual at HOPE events or activities to welcome that individual;
   2. Communicating with an individual in the manner set out in this clause;
   3. Visitations of the individual;
   4. Meeting and interacting with the individual; and
   5. Conducting ceremonies such as weddings, house blessings and funerals; or
8. Any other purposes of which HOPE may notify individuals from time to time.

Collection of personal data

1. HOPE will collect personal data that is reasonably necessary to fulfil the purposes for which the personal data is collected.
2. Personal data will be collected by reasonable and lawful means, without intentionally misleading or deceiving individuals as to the purposes for collection of personal data about them.
3. The manners in which HOPE may collect personal data include but are not limited to the following:
   1. Application form, whether online and in hard copy, submitted by an individual to HOPE, such as membership application form or other forms relating to events and activities organised or managed by HOPE;
   2. Where an individual contacts staff or representatives of HOPE to make enquiries on or in relation to pastoral care, mentoring, follow up, life groups, services or any events, activities, courses or programs organised, conducted or managed
      by HOPE, whether such inquiries are in writing or verbally;
   3. Where an individual attends at or writes in to the Church Office for the purpose of making enquiries or to make requests relating to pastoral care, mentoring, follow up, life groups, services or any events, activities, courses or programs
      organised, conducted or managed by HOPE;
   4. Where an individual makes a donation to HOPE;
   5. Where an individual makes a request to HOPE to contact that individual for any purpose;
   6. Where an individual submits that individual’s personal data for the purposes of employment;
   7. Where an individual submits that individual’s personal data for the purpose of volunteering at HOPE’ events, activities, programmes or courses;
   8. Where an individual submits that individual’s personal data for the purposes of membership.

Requests / Complaints process

1. An individual may withdraw his or her consent to the collection, use or disclosure of his or her personal data by giving reasonable written notice to HOPE to do so.
2. An individual who does not wish HOPE to retain his or her personal data may give reasonable written notice to HOPE to withdraw his or her consent to the retention of his or her personal data. HOPE will cease to retain personal data about the
   person within a reasonable time from receiving such written notice of withdrawal unless there are circumstances under which retention does not require the individual’s consent.
3. Where an individual withdraws his or her consent for HOPE to collect, use or disclose his or her personal data, HOPE may cease to carry out the purposes set out in Part IV above.
4. An individual who wishes to make a request, or to lodge a complaint to HOPE pertaining to any matters relating to the PDPA, may make a written request or lodge a written complaint by doing one of the following:
   1. visiting the Church Office and filling in a written request or complaint;
   2. contacting the DPO at email address is [email protected] or the telephone number of the Church Office; or
   3. in writing by post sent to the Church Office and attention to “Data Protection Officer”.
5. The DPO will investigate the complaint within a reasonable time of receiving the written request or complaint and will contact the complainant within a reasonable time, in order to address any concerns relating to matters with the PDPA.
6. HOPE reserves the right to reject, among others, frivolous or vexatious requests or complaints.